1. Refund Eligibility

We offer refunds for eligible purchases made through Zyngram. To be eligible for a refund, your request must be submitted within 30 days of the original purchase date. Refunds are processed for the following circumstances:

• Service not delivered as described
• Technical issues preventing service usage
• Duplicate charges
• Unauthorized transactions

2. Non-Refundable Items

The following items are not eligible for refunds:

• Digital products that have been downloaded or accessed
• Services that have been fully rendered
• Gift cards or promotional credits
• Items purchased from third-party sellers (subject to seller's refund policy)

3. Refund Process

To request a refund:

1. Contact our support team at support@zyngram.net
2. Provide your order number and reason for refund
3. Our team will review your request within 5-7 business days
4. If approved, refunds will be processed to your original payment method

4. Refund Processing Time

Once your refund is approved, it may take 5-10 business days for the refund to appear in your account, depending on your payment method and financial institution.

5. Partial Refunds

In some cases, we may offer partial refunds. This typically occurs when only a portion of the service has been used or when there are specific circumstances that warrant a partial refund.

6. Chargebacks

If you initiate a chargeback with your bank or credit card company, we may suspend your account until the dispute is resolved. We encourage you to contact us directly to resolve any issues before initiating a chargeback.

7. Contact Us

For refund requests or questions about our refund policy, please contact us atsupport@zyngram.net.